Instrument panel totally black

[Duboisga]

2023 BZ4X 11,000 miles. Instrument panel and infotainment screen intermittently goes totally black. Sometimes it will switch between normal and totally black approximately every 5 minutes. Other times it may remain black all day.
Contacted dealer who recommended I bring the car to their service department. Intended to do that today, but on the way to dealer all appeared normal. Stopped and called the service department. They informed me they could do nothing to remedy the situation if screens are normal when I arrive at dealership.
Service department recommended that I bring car in when screen is black. Very hard to do when the problem is intermittent.
Have any members of this forum experienced any similar problems; and if so what was your solution.
thank you.

 

[voxpopuli]

I've read this happened to others and a software update fixed it. You can reboot the infotainment system. I could also be a backlight problem or a wiring problem. It;s still under warranty right? Dealership should take care of it. I wonder why they instructed you to bring it only when the screen is black.

 

[gary dubois]

yes under warranty. About 1500 miles to 15,000 mile service and I will address it with dealer then. Has not happened again in 2 weeks. Seemed to happen when really hot outside. Don’t know it that may be part of. The cause.
Thanks for replying